FREQUENTLY ASKED QUESTIONS
Most domestic orders are dispatched within 2-3 days. Orders containing framed prints will require an additional 3-5 business days for production/delivery.
Please note: All Australian orders are dispatched from Melbourne. During Christmas/peak periods, delivery may take longer than the estimated time frames below.
- Melbourne Metropolitan: approx 2-5 days.
- Areas other than Melbourne: approx 3-8 days.
Express Post is available Australia wide and is calculated at checkout.
- Express Post: approx 1-3 days.
Shipping is calculated in the checkout.
- International Standard Shipping: approx 5-10 days.
- Frames cannot be shipped overseas.
CUSTOMS AND IMPORT TAXES
Buyers are responsible for any customs and import taxes that may apply.
WHERE IS MY PARCEL? INTERNATIONAL SHIPPING
When shopping for Christmas please be aware that shipping times and Customs delays can be increased substantially during the Christmas peak
We send all overseas parcels via Australia Post using a tracked service. The majority of parcels reach their destination within the estimated times given by Australia Post but sometimes shipments are held up in customs to check that the contents of the package and the value of the goods were declared accurately. There is little that can be done to stop or speed up these random checks. We always fill in all the proper documentation to help the process but sometimes things get held up regardless.
Australia Post will only investigate the shipment if the item that is at least 10 business days late (from the expected delivery time). If the parcel is declared missing by Australia Post then we will send you a replacement or arrange a refund.
What payment methods do you accept?
We use PayPal as our payment gateway. All major credit cards are accepted and are processed through PayPal – you don’t need a PayPal account to pay by credit card. Just click the ‘proceed to PayPal’ button in the checkout and then a PayPal screen will open (see below). There is a button located at the bottom of the screen labeled ‘Pay with credit or debit card’. This will allow you to pay with credit card and without having to sign up for a PayPal account.
We now offer Afterpay as a payment option. Just select Afterpay as your payment option in the checkout. You will be redirected to Afterpay to sign up or login to your account and confirm payment.
Refunds and exchange
Please choose carefully as refunds are not available.
Prints can not be returned unless in the unlikely event that the product is damaged in transit or you do not receive the correct products. We require that you email us a photo of the damaged product and packaging with in 48 hours of receipt, we will then make arrangements for it to be returned and organise a replacement. If your order is deemed as having been damaged in transit, your initial item must be returned to us including all original tags and packaging.
So we can process your order we need to collect your name, address, email address and phone number. For your security, we use PayPal for processing payment so we don’t collect or retain credit or any other banking details.
We don’t pass on your information to outside parties other than that required for delivery.
Colours can never print out to exactly to match what you see on a computer screen. This is because printers use inks in the colours of cyan, magenta, yellow and black whereas monitors render colour in red, green and blue. Also Colours vary from monitor to monitor, and different printers produce different colour results. All these variables affect the printed outcome.
All images, print designs and text on this website are copyright to The Design Atelier. Please do not use them without my consent. Copyright is non-transferable upon sale of print.
For information on caring for your prints or framing please visit our framing page.