FREQUENTLY ASKED QUESTIONS
Australia: Shipping costs are calculated in the checkout. All items are shipped via standard Australia Post or courier. Melbourne Metropolitan – please allow 2-5 days. Areas other than Melbourne, please allow 2-8 days. Express post is available within Australia and is calculated in the checkout.
International: We currently ship to a limited number of countries. These include UK, Ireland, USA, Canada and Norway. Shipping is calculated in the checkout. Please allow 5-14 days for delivery.
We deliver the items to the exact delivery address supplied by you. We cannot refund your purchase if you supplied us with the wrong address. Therefore please take extra care when filling out delivery details. If you enter your details wrong when ordering, please contact us straight away so we can change the address if it hasn’t already been shipped.
What payment methods do you accept?
We use PayPal as our payment gateway. All major credit cards are accepted and are processed through PayPal – you don’t need a PayPal account to pay by credit card. Just click the ‘proceed to PayPal’ button in the checkout and then a PayPal screen will open (see below). There is a button located at the bottom of the screen labeled ‘Pay with credit or debit card’. This will allow you to pay with credit card and without having to sign up for a PayPal account.
Refunds and exchange
Please choose carefully as refunds are not available.
Prints can not be returned unless in the unlikely event that the product is damaged in transit or you do not receive the correct products. We require that you email us a photo of the damaged product and packaging with in 48 hours of receipt, we will then make arrangements for it to be returned and organise a replacement. If your order is deemed as having been damaged in transit, your initial item must be returned to us including all original tags and packaging.
So we can process your order we need to collect your name, address, email address and phone number. For your security, we use PayPal for processing payment so we don’t collect or retain credit or any other banking details.
We don’t pass on your information to outside parties other than that required for delivery.
Colours can never print out to exactly to match what you see on a computer screen. This is because printers use inks in the colours of cyan, magenta, yellow and black whereas monitors render colour in red, green and blue. Also Colours vary from monitor to monitor, and different printers produce different colour results. All these variables affect the printed outcome.
All images, print designs and text on this website are copyright to The Design Atelier. Please do not use them without my consent. Copyright is non-transferable upon sale of print.
For information on caring for your prints or framing please visit our framing page.